I can't log into My Account. What should I do?

To use your My Account, you first need to create that account. This is a different process from signing up for a ticket. When signing up, please ensure you are using the email address you have registered with People's Postcode Lottery to play. Once you've done this, you'll receive an email which contains a link which will allow you to log into your My Account.

If you've forgotten your password for My Account, there is a link on the login page to Reset Your Password.

If you have further issues, please call us on 0808 168 2511.

New Player Account

If you've just joined People's Postcode Lottery, because you're a new player, we need to check some details before we can create your My Account. Once those checks are complete, you'll receive an email inviting you to join My Account. That typically happens the next day but can occasionally take a little longer.

Creating An Account

When you create your My Account, you should use the email which you have registered to play with People's Postcode Lottery. You will be asked to choose a password and then verify your email address. For security reasons, we will also ask you to verify your identity by asking you to enter your date of birth.

If you have any difficulties, please call us on 0808 168 2511.

Locking An Account

If you enter your password wrongly five times, your account will become locked for security reasons. If your My Account has become locked, you can use the "Reset Your Password" link on the login page or call us on 0808 168 2511 for assistance.

Changing Your Password

If you wish to change your password, please logout of your My Account. At the login screen for My Account, there's an option to "Reset Your Password". Click this option and go to the Reset Your Password page. Enter your email address and click "Submit". You should then receive an email containing a link which allows you to change your password.

Please note that your password must meet the following requirements. It must be at least 12 characters in length and it must contain at least three of the following:

• Lowercase letters (a-z)
• Upper case letter (A-Z)
• Numbers (0-9), and
• Special characters (e.g. !@#$%^&*)