How can I raise a complaint with People's Postcode Lottery?

People's Postcode Lottery's complaints procedure aims to ensure that any given issue a player may have about the lottery is dealt with promptly and in confidence. The complaints procedure is without prejudice to players' legal rights. Further details of how to complain and our process can be found in Section 10 of our Terms and Conditions and in the webpage How does People's Postcode Lottery handle complaints? Copies of our full complaints procedure are available on request.