Your browser or operating system is not supported

If you view our website on this device, the site will not display as intended. Some functionality may not work correctly.

We recommend you upgrade your software or view our website on an alternate device or browser.

To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at info@postcodelottery.co.uk.

Skip to Main Content

Draws & Payments

I tried to sign up using my Debit Card or PayPal account but there was an error.  What should I do?

If a payment error occurred when you tried to sign up with a Debit Card or a PayPal account, you can try again with a different Debit Card or PayPal account.

Please note we do not accept UnionPay Debit Cards or non-UK Debit Cards or Credit Cards. Alternatively, try using a different payment method to sign up.

Didn’t find what you were looking for?

See all Frequently Asked Questions